We cannot guarantee uninterrupted access to this website, or the sites to which it links. We accept no responsibility for any damage arising from the unavailability of this website or the information it contains.
This website contains links to other sites. We are not responsible for the content of any third party website and a link to another site in no way constitutes the Beacon Primary Care's endorsements of the contents therein.
The internet is not a secure medium for communication. We cannot guarantee that any information you submit to us through our website or by email will arrive safely or be secure from interception by third parties.
Sandy Lane Health Centre, Westgate, Skelmersdale. Lancs. WN8 8LA
Railway Road Surgery, 11 Railway Road, Ormskirk, Lancs. L39 2DN
Hillside Health Centre, Tanhouse Road, Skelmersdale. Lancs WN8 6DS
Tel: 01695 736000 Email: Welaccg.email@example.com Fax: 01695 556144
Surgery Closed? Not an emergency? Not sure what to do? CALL 111
We want to improve your access to appointments.
We want to make sure that you see the right person for your needs.
We want to reduce the number of missed appointments.
We want to stop the 8:30 appointment rush.
We can do it.
A practice of our size on average will offer approximately 57000 appointments across all clinicians per year.
We offer 68000 appointments at 15 minutes --- so we offer more appointments and longer appointments.
What is going wrong?
The book on the day system -- though this reduces missed appointments (possible the worst abuse of the NHS) it creates a huge morning demand as people rush to get an appointment. This stretches the phone system as well.
Our analysis found that the GPs were being inundated with problems that cold be better dealt with by other members of the team.
How will you do this?
Having questioned patients, analysed appointments and discussed this amongst the team, we feel that the key to solving this problem is to ensure that patients are directed to the right member of the team.
We have invested heavily in upskilling the entire clinical team, we need to make sure that they are used appropriately.
We have 3 Nurse Prescribers who can prescibe the fullrange of medications and can access online clinical support as well as having direct access to the GPs.
We have 3 trained Health care assistants who can do new patient checks, check you bloods, urine blood pressures and even give flu vaccines in some cases.
We have 2 Phlebotomists who can take blood.
The nurses are better at managing chronic diseases than the GPs
Telephone consultations result in a satisfactory outcome for more than 90% of patients.
We need to make sure that the appointments we have are used efficiently
We need to make sure that you have greater access.
Is this it?
No -- we will monitor and refine this plan -- if it's hopeless we will change it.
You have told us there is a problem, and we take your views seriously.