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Sandy Lane Health Centre, Westgate, Skelmersdale. Lancs. WN8 8LA
Railway Road Surgery, 11 Railway Road, Ormskirk, Lancs. L39 2DN
Hillside Health Centre, Tanhouse Road, Skelmersdale. Lancs WN8 6DS
North Meols Medical Centre, Church Road, Banks Southport PR9 8ET
Tel: 01695 736000 Email: Welaccg.firstname.lastname@example.org Fax: 01695 556144
Surgery Closed? Not an emergency? Not sure what to do? CALL 111
We want to improve your access to appointments.
We want to make sure that you see the right person for your needs.
We want to reduce the number of missed appointments.
We want to stop the 8:30 appointment rush.
We can do it.
A practice of our size on average will offer approximately 57000 appointments across all clinicians per year.
We offer 68000 appointments at 15 minutes --- so we offer more appointments and longer appointments.
What is going wrong?
The book on the day system -- though this reduces missed appointments (possible the worst abuse of the NHS) it creates a huge morning demand as people rush to get an appointment. This stretches the phone system as well.
Our analysis found that the GPs were being inundated with problems that cold be better dealt with by other members of the team.
How will you do this?
Having questioned patients, analysed appointments and discussed this amongst the team, we feel that the key to solving this problem is to ensure that patients are directed to the right member of the team.
We have invested heavily in upskilling the entire clinical team, we need to make sure that they are used appropriately.
We have 3 Nurse Prescribers who can prescibe the fullrange of medications and can access online clinical support as well as having direct access to the GPs.
We have 3 trained Health care assistants who can do new patient checks, check you bloods, urine blood pressures and even give flu vaccines in some cases.
We have 2 Phlebotomists who can take blood.
The nurses are better at managing chronic diseases than the GPs
Telephone consultations result in a satisfactory outcome for more than 90% of patients.
We need to make sure that the appointments we have are used efficiently
We need to make sure that you have greater access.
Is this it?
No -- we will monitor and refine this plan -- if it's hopeless we will change it.
You have told us there is a problem, and we take your views seriously.