Patient Participation group meeting


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Sandy Lane Health Centre, Westgate, Skelmersdale. Lancs. WN8 8LA

Railway Road Surgery, 11 Railway Road, Ormskirk, Lancs. L39 2DN

Hillside Health Centre, Tanhouse Road, Skelmersdale. Lancs WN8 6DS

North Meols Medical Centre, Church Road, Banks Southport PR9 8ET

Email:  Fax: 01695 556144

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Telephone: 01695 736000

Patient group meeting 18th March 2015

We are very grateful for those patients who attended and took their own time to come and give their views, listen to our presentations.

We are grateful to our patient advocate Karen Perry and the team that attended for giving their time and input. Thanks to Fiona McFall from Aspire Pharmacy for her presentation on the minor ailments scheme.

The views and suggestions will help shape and improve the practice. The feedback positive and negative was incredibly useful and gave the team insight about how you want your practice to run for you.

Full notes will be published soon but we picked up some valuable feedback:

1. Prescriptions particularly rescue drugs for certain diseases cause anxiety – consider putting these on repeat.

2. We need to communicate what we do better. Suggestions were update the website more, poster on the walls explaining opening hours. Patient Advocate Karen perry will keep the site and posters updated.

3. Perhaps use the local paper to communicate (some issues as this could be construed as advertising)

4. Need to inform patients of the pharmacy minor ailments scheme.

5. Update and improvements on the complaints process.

6. Discussion around reception and continuity of reception staff “familiar faces”

Patient Group meeting 22nd May 2015 Ormskirk

Again thanks to all who attended.

Please clink the link for full minutes of the meeting  PPGMINUTES 0515.pdf

Our Patient Advocate Karen Perry will publish fuller notes and keep the momentum up on changes.