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Sandy Lane Health Centre, Westgate, Skelmersdale. Lancs. WN8 8LA
Railway Road Surgery, 11 Railway Road, Ormskirk, Lancs. L39 2DN
Hillside Health Centre, Tanhouse Road, Skelmersdale. Lancs WN8 6DS
Tel: 01695 736000 Email: Welaccg.firstname.lastname@example.org Fax: 01695 556144
Surgery Closed? Not an emergency? Not sure what to do? CALL 111
Your feedback. How we get it and what we do with it.
We gain feedback in a variety of ways
Patient Surveys, these are published nationally and available on NHS Choices.
In house Surveys
Patient participation email group.
Patient group meetings
Individual suggestions and encounters
Patient Friend feedback
Patient Advocate .
We look at feedback carefully and it does make a difference.
Examples of feedback leading to real change:
Changes to the phone system → Local number.
In house Pharmacy
Online access to records.
Repeat dispensing of medications.
Staff training and uniforms.
Electronic prescription transfer.
Fixing more staff at one site.