Our sppt system


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Sandy Lane Health Centre, Westgate, Skelmersdale. Lancs. WN8 8LA

Railway Road Surgery, 11 Railway Road, Ormskirk, Lancs. L39 2DN

Hillside Health Centre, Tanhouse Road, Skelmersdale. Lancs WN8 6DS

North Meols Medical Centre, Church Road, Banks Southport PR9 8ET

Email: Welaccg.beaconprimarycare@nhs.net  Fax: 01695 556144

Surgery Closed? Not an emergency? Not sure what to do?   CALL 111



Telephone: 01695 736000

Giving You Quicker Access to Your Doctor

Beacon Primary Care are pioneers in this field and the Talk and Treat Telephone Consultation system has been adopted by many practices in the UK.  If you would like advice or a face to face consultation with a Doctor or Nurse Clinician, the first step is to book a Talk and Treat Telephone Consultation.  You can use the telephone appointment service for urgent and non-urgent health problems.  For non-urgent routine appointments we are currently booking appointments in advance.  This service will help you to get the appointment you need, at a time that is convenient to you.

This is how it works:

Beacon Primary care is one of an increasing number of Practices in the UK offering this type of appointment. If you require advice, or a face to face consultation with a Doctor or Nurse Clinician, the first step is to book a phone call.

         We will always aim to provide a routine call back within 5-7 working days. Urgent calls will always be dealt with the same day.

         A Senior Prescribing Clinician from this Practice will call you at a mutually agreed time at which point we can arrange:

  Immediate attention with a GP if your need is judged medically urgent.

  Agreed appointment with a GP, Nurse, Health Care Assistant.

  Phlebotomy appointment or any other appropriate tests.

  Referral to allied health professionals or hospital.


  Telephone consultation.

         Let the Doctor know all the topics you wish to discuss at the start of the consultation so that you can both prioritise what can be done in the time available.

         If you have a particular worry or concern, no matter how silly you may think it is, let the Doctor know. This is the best way to get the reassurance or plan you need.

         If you feel a particular line of treatment is suitable, or not suitable for you, please say so. A lot of NHS resources are wasted if patients who are too polite to say a plan of action is not what they really want.

         50% of patient calls are dealt with over the phone; 50% of patient calls come in for a range of appointments and services.

         The advantages of a Talk and Treat Telephone Consultation:

  Early identification of medically urgent problems.

  You see the right person for your needs, for example, patients requiring particular procedures, such as joint injections or coil fittings, are directed to the correct member of staff.

  More capacity—routine appointments are generally available within 5-7 working days.

  You get the time you need.

  No long waits in the Practice waiting room.

Seven Steps to a better consult