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Sandy Lane Health Centre, Westgate, Skelmersdale. Lancs. WN8 8LA
Railway Road Surgery, 11 Railway Road, Ormskirk, Lancs. L39 2DN
Hillside Health Centre, Tanhouse Road, Skelmersdale. Lancs WN8 5DS
Tel: 01695 736000 Email: Welaccg.firstname.lastname@example.org Fax: 01695 556144
Surgery Closed? Not an emergency? Not sure what to do? CALL 111
You can now book a telephone consultation on line.
Initially you will need to register for online access. For security reasons we will need you to attend
And confirm your identity to get registered. After that you can book online.
Please see below for details of our talk and treat system. Click the patient access Icon.
1. Go into any site with ID
2. Ask to be registered for online access
3. If you want full notes access please inform the staff.
We operate the Talk and Treat ® telephone consultation system (Click to read). This system is being used more frequently in many practices as it improves access and reduces missed appointments, most patients find it far more convenient.
This is a different system for booking appointments, the aim is that we reduce the barriers between you and the clinical team dealing with you. We accept that this is a departure from the norm, but in essence your needs are discussed with an experienced clinician and not reception staff.
When you select an appointment you will be given a telephone consultation slot. We will aim to pone you back in an allotted time interval.
If you have a special requirement e.g. A call at a certain time or a problem that is pressing please mention this and we will try to accommodate.
The aim is to provide you with the access and care you need.
A talk and treat slot will be allocated to you, the clinician will call you back at this time or within 1 hour of it. We try a few times if you are engaged but try to keep the line free
If you feel the situation is urgent a clinician may drop a call with an existing patient to speak to you.
The Doctor will meet your needs in one of the following ways:
The aim is NOT to "fob" you off, the Doctor phoning you will most likely be one of the partners i.e. the most senior and experienced Doctors in the practice.
We want to make sure that you are satisfied with your access at the point of call.